How To Set Up The Camera
1. Download and Install the App
a. Make sure your mobile devices are connected to the network properly (Wi-Fi)
b .For Android phone users, download the free app by searching “YCC365” in “Google Play Store” or scanning the QR-Code on the camera package.
c. For iPhone or iPad users, download the free app by searching “YCC365“ in “App Store” or scanning the QR-Code on the camera package.
2. Connect the Cloud IP Camera
a. Open your APP “YCC365”, register a new account or log in your old account
b. Add the camera device (You can choose four ways to add your camera)
c. When your add your camera, please put your camera in a place where the wifi signal is stable (Put your phone and camera closer)
1.Please make sure the WIFI Password is correct.(Our Camera Only Support 2.4Ghz Wifi)
2.Please make sure the router signal is stable (place IP Camera close to your router for first connection is Recommended).The Camera will not work on a 5Ghz wireless standard at this time. If you have a dual-band router, be sure to segregate your wireless channels and connect the Camera to the 2.4ghz channel.
3.Please check that your wifi name and password do not have special symbols, our camera can only recognize English letters and numbers..
Check The IP Camera: please make sure the IP Camera send Waiting for connection message after the plug. If not, we need to reset the Camera.
Reset is used to boost the IP Camera system, which become more efficient to accept the unknown router and connect it.
Reset will erase all user settings including WIFI information, access password, alarm information, arming zones information.
Find the reset hole at the bottom of the device, and then use needle to insert it, press it more more than three seconds after hearing “di” sound, when hearing ‘Reset to be defaulted setting’ sound, then camera reset successfully.
3.After the reset, user can start to connect it by WIFI.
1.All items carry a 1 year manufacturer warranty,please set your mind at rest to purchase.
2.If you have any other concern or are not satisfied in any regard ,please have no hesitation to contact us firstly,we will try our best to slove your problem.
1.Most products will be shipped within 72 hours(exclude holiay and weenkend) after clear payment we receive.
2.Please fill in correct shipping address and contact phone for your order, we don’t take any undelivery reponsibility because of the wrong Recipient information you gave.
No matter what you meet, feel free to contact us firstly,we will do our best to solve your questions, there is a professional technical team to guide you to solve the problem.
Pls kindly help with the delivery confirmation once package receipt.Pls dont forget to leave us a 5 Star Positive Feedback after Receiving your items.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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