• Pleasant trading from good communication, dear friends, please contact me before purchase. Thank you for your cooperation! Thank you!
•Professional customer service
•All questions answered within 24 hours during busine ss hours.
•Our business hours: 9 AM – 5 PM PST (Monday – Friday)(Chinese tme).
•We stand behind our products. Please contact us before leaving Neutral or Negative feedback. We’ll be with you until you are satisfied.
•We accept the payment by Escrow/Alipay.
•I will ship your order within 3-5 business days after after we receive the full payment.
•Please make sure your address is correct before you pay for it.
•We are not responsible for any custom duty or import tax.
•Shipment : By EMS,China post airmail. If you choose EMS ,it will takes 7-10 work days; If you choose China post airmail,it will takes 15-30 work days.
•Delivery usually takes around 15-30 business days. Due to variation of postal service in different areas, some areas may take a little longer.And we will provide tracking number for you to track the delivery details.
•Thank you so much for your attention, hereby I have to tell you that this item will be shipped by China post air mail, it will take longer time than EMS, but that is why it is at a such brilliant price!—-above all, your item will be taken good care.And pls confirm the delivery on aliexpress and leave me 5-star feedback after you receive it. Thanks again!!!
•Please email us and explain the reason for returning the order,we will response whether your return is approved or denied.
• When the inspector approves the return, we will process the refund within 24hours.
•Not eligible for returns: products sold in new conditions must be return unopened and with original packaging. If original packaging is opened, your return will not be accepted.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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